(Dan Itkis) Thought I'd through this out there:
Collaboration
within and outside the firm. Wiki’s are gaining momentum.
Usability Improvements
AJAX, emphasis on processes rather than data, various areas targeted to how people within that department think and work
Integration
… with 3rd party systems, in-house systems
Development Platform
Salesforce’s APEX.. great idea.. can they pull it off?
Verticalization
especially within SMB market where IT and training resources are scarce or not available
Social Networking
…especially for service industries, referrals and networking are at the heart of their marketing strategies
Customer Centricity
Customer should really be in charge of who sees their information and what kind of goods and services they are in the market for
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